Delivery

• Minimum order of $60 is required for Durian Delivery Services.

• Free delivery for orders above $100.

• Orders below $100 will be charged a flat delivery fee of $15 for any location in Singapore, except for Tuas, Jurong Islands and Sentosa.

Cancellation and Changes to Order by Customer

• Due to the perishable nature of our products, once order has been made, no cancellation is allowed. Cancellation might result in 100% of the order being charged.

• Substitution might be made to ensure that your order reaches on time and in good conditions. While not normally practiced, due to extreme circumstances of i.e. fruit damage during delivery, we will substitute an element of similar or greater value.

• Items sold are not exchangeable nor refundable.

Problems with Order
If any orders contain unripe or bad seeds, do take photos of the order in unsatisfactory conditions. Do send the photos with your order number and indicate the issue to our email feedback@richstardurian.com.sg or whatsapp us. We will be more than glad to replace the bad durian with our 1-1exchange policy.

Cancellation of Order by Durian Delivery Singapore
Richstar Durian reserves the right to cancel any order by giving advance notice. A full refund will be provided in such cases. Please be assured that in any unfortunate cancellations, the decision will be only be made in interest of our customers.

Local Pick-up
Richstar Durian offers pick up service during our operating hours. Daily from 10am to 10pm.
No delivery charges will be applied to pick up orders.