Delivery
- Minimum order of $60 is required for Durian Delivery Services.
- Free delivery for orders above $100.
- Orders below $100 will be charged a flat delivery fee of $15 for any location in Singapore, except for Tuas, Jurong Islands and Sentosa.
Cancellation and Changes to Order by Customer
- Due to the perishable nature of our products, once order has been made, no cancellation is allowed. Cancellation might result in 100% of the order being charged.
- Substitution might be made to ensure that your order reaches on time and in good conditions. While not normally practiced, due to extreme circumstances of i.e. fruit damage during delivery, we will substitute an element of similar or greater value.
- Items sold are not exchangeable nor refundable.
Problems with Order
Attached with photos(s) of any seed that is found unsatisfactory conditions such as unripe / bad for the purpose of verification to qualify for seed for seed exchange policy within 48 hours of delivery timeframe. Do send the photos with your order number and indicate the issue to our email feedback@richstardurian.com.sg or whatsapp us. We will be more than glad to replace the bad durian with our 1-1exchange policy.
We seek for your understanding that this exchange policy is not inclusive of non acceptance based on individual preference over taste profile ( level of sweetness / bitterness ) , texture ( moist / dry ) or size of seed in particular of the cultivar . We seek for our customer understanding that durian is after all a fruit of nature and can be uniquely in each different seed even within the same fruit . On our part , we will strive our best to provide seed of acceptable standard ( termed as 包吃) with high consistency . We will appreciate our customer understanding and fair judgement in this good relationship . 🙏
Cancellation of Order by Durian Delivery Singapore
Richstar Durian reserves the right to cancel any order by giving advance notice. A full refund will be provided in such cases. Please be assured that in any unfortunate cancellations, the decision will be only be made in interest of our customers.
Local Pick-up
Richstar Durian offers pick up service during our operating hours. Daily from 10am to 10pm.
No delivery charges will be applied to pick up orders.
